Support & Contact
Need help with CaptionAI? Browse common questions or send us a message — we’re here to help.
We aim to reply within 1–2 business days.
Pro and Agency LTD plans include email or priority support as listed on the billing page.
Frequently asked questions
How do credits work?+
Each AI generation uses credits based on the tool and settings. LTD plans include monthly credits that refresh every billing period, with rollover caps on Pro and Agency tiers.
How do I redeem a promo or LTD code?+
Sign in, go to Billing & Credits, enter your code in the promo field, and click Redeem. Your plan and credits update immediately.
What's the difference between creator profile and voice training?+
Your creator profile (onboarding) tells the AI who you are and who you create for. Voice training teaches how your posts should sound using sample captions and personality sliders.
Do lifetime plans include updates?+
Yes. All lifetime (LTD) plans include free product updates for the life of the product.